Here is an excerpt from our new software buyer's guide on the subject of taking up references on software products and suppliers.
When considering a company to work with, it’s advisable to ask the company that will be supplying the product to provide the names of two referees that can give you feedback about the performance of both the software and the supplier.
This is especially important if you are purchasing a permanent license, or are paying a large upfront fee for software and services.
Taking references is less common with SaaS contracts, which usually don’t have long tie-ins, however the more money you are investing in your purchase, the more inclined you should be to take references!
Ask the software supplier to arrange reference calls or site visits for two customers, ideally with similar requirements to yours, that have been using the product for at least 3 months.
If they can supply references from companies of a similar size, and in a similar, or complementary sector, that will give you an insight into the specific challenges and benefits a company like yours might realistically expect. (It is worth noting that introducing you to direct competitors may not work as well, because referees may not feel comfortable discussing how they really use the product with a rival company!)
Ask a combination of these questions, and you will be very well informed before making your final decision!:
Taken from "21 questions to ask when taking up references" from the software buyer's guide for businesses - Don't Buy Software for Your Small Business Until You Read This Book, available now on Amazon.
Copyright 2017 © K.N. Kukoyi, Purposeful Products.
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